General Information
The following guidelines will be of general application in view of the many different types of policies available

• In the event that a loss occurs through a criminal act e.g. theft, malicious damage etc., the Police should be informed immediately.
• Take steps to protect your property from further loss or damage but DO NOT DISCARD OR DESTROY any of it before your insurer and the Police view it.
• Report the loss promptly to your insurer and complete the Relevant Loss Report Form giving full details of the incident and items lost or destroyed.
• Usually your insurer will arrange for a loss adjuster/investigator to investigate, quantify and agree legitimate claims presented. Please give the adjuster/investigator your full co-operation and assistance so that the matter can be quickly resolved.
• Your insurer will discuss settlement of the claim under the terms of your policy based on their assessment of the damages
• Where you are not the negligent party in the accident we will proceed to recover from the liable party's insurer.  You are obligated to co-operate in this regard. When a full recovery is made you will be refunded your uninsured losses and your NCD (No Claim Discount) would be reinstated.
• Should you receive any letter, writ or other documents in connection with any claim you must ensure these are forwarded immediately to your insurer.