Client Claims Resolution

Client Claims Advisory

We at The Maritime Financial Group pride ourselves on prompt settlement of your claim. Once we receive all required documentation, and agree on a settlement figure, we promise to settle your claim within three (3) working days.

If you are not satisfied with our initial offer we invite you to write to our Claims Advisory Committee, which was set up to investigate queries or complaints you may have, review your case, and make a decision within a maximum of two months. Most cases will take no longer than one month. The Committee members are experienced personnel who are not involved in the initial claims settlement. All the relevant information is posted below.

If you are still not satisfied with the outcome, you may refer the matter to the Central Bank’s Financial Services Ombudsman. This office was set up as an alternative for dispute resolution to investigate and rule on insurance claims disputes for 1st party matters up to $500,000 and 3rd party motor claims up to $25,000.

The Claims Advisory Committee Contact Information

Please send email to both email addresses listed below
TT Post:
The Secretary – Claims Advisory Committee
The Maritime Financial Group
Maritime Centre
29 Tenth Avenue
Trinidad & Tobago

The Financial Services Ombudsman Contact Information

+1 (868) 625-4835 Ext. 5028
Fax: (868) 627-1087
TT Post:
Office of the Financial Services Ombudsman
1st Floor, Central Bank Building
Eric Williams Plaza
Independence Square
P.O. Box 1520
Port- of–Spain
Trinidad & Tobago